Well, that made some interesting reading!
Just because a company is huge, and has a large Internet presence, and really, really nice people working there, doesn't mean it's the best place to buy a snake.
There are lots of small to medium-sized breeders here on this site, where you will get a lot more personal attention and support.
It looks like Josh can point you to reliable local breeders, too.
Which is not to say _everyone_ here is guaranteed safe to buy from, just by their presence here. There is one breeder in particular who has been causing trouble for buyers for several years. Be wary of anyone who locks his For Sale threads so no one is able to show interest in public and people who have been screwed over are unable to comment.