Plums
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Or do other people have trouble with Utility Companies
I had a nightmare woth Powergen, now an even bigger head ache with Thames Water.
To cut a long story short I wrote to them 'special delivery' to inform them I was moving back to mums & gave them the address to send my final bill.
They then took it upon themselves to close my mums account down & set up a new one in my name at mums address (my new temporary address)
Despite several telephone calls to them to try & sort this mess out a whole new account had to be created for my mum, & It took 5 additional phone calls to them to request what I wanted in the 1st place - my final bill !
It was eventually sent & it stated that my account was in credit £1.43. I called them AGAIN to check, double & tripple check this was correct & the lady I spoke to infomed me that yes it was correct & she refunded the £1.43 back into my bank account.
A week later I got a letter stating that £155 was DUE NOW !
So I called again... & was informed that I DIDNT owe anything & to ignore further requests. I then demanded she updated the system to ensure I didnt get any further letters regarding this. she assured me she had done this.
I got home last Friday to aletter that read "£155 DUE NOW..PLEASE PAY IMMEDIATLEY OR COURT ACTION WILL COMENCE"
I was sooooo angry so again got back on the phone to them.. Everytime I call I am shoved on hold for at least 20 mins while they ploughed through my notes, trying to get a drift of what has happened. I asked to speak directly to the manager who I flew off the handle too..I couldnt help but lose my rag as depite calling sooooo many times I was given wrong info & now could end up in court as I owe this £££. Imagine if I had done what the previous lady had said & ignored all letters!
The manager on the phone confirmed that £155 was due in the next 5 days or Court Action would comence. I was forced to set up a payment plan there & then to start paying this balance off. They wouldnt even put my account on hold while I spoke to my ex flat mate so I could arrange payments etc.
Should I be liable for this £155 when I have a FULL & FINAL BILL that states my end balance was £1.43 in credit ??
I have written to them to make an official complaint via email & special delivery & I just dont know what else to do ? How can they do this ? :shrugs: :shrugs:
Any advice would be great !
Cheers for reading my essay !
I had a nightmare woth Powergen, now an even bigger head ache with Thames Water.
To cut a long story short I wrote to them 'special delivery' to inform them I was moving back to mums & gave them the address to send my final bill.
They then took it upon themselves to close my mums account down & set up a new one in my name at mums address (my new temporary address)
Despite several telephone calls to them to try & sort this mess out a whole new account had to be created for my mum, & It took 5 additional phone calls to them to request what I wanted in the 1st place - my final bill !
It was eventually sent & it stated that my account was in credit £1.43. I called them AGAIN to check, double & tripple check this was correct & the lady I spoke to infomed me that yes it was correct & she refunded the £1.43 back into my bank account.
A week later I got a letter stating that £155 was DUE NOW !
So I called again... & was informed that I DIDNT owe anything & to ignore further requests. I then demanded she updated the system to ensure I didnt get any further letters regarding this. she assured me she had done this.
I got home last Friday to aletter that read "£155 DUE NOW..PLEASE PAY IMMEDIATLEY OR COURT ACTION WILL COMENCE"
I was sooooo angry so again got back on the phone to them.. Everytime I call I am shoved on hold for at least 20 mins while they ploughed through my notes, trying to get a drift of what has happened. I asked to speak directly to the manager who I flew off the handle too..I couldnt help but lose my rag as depite calling sooooo many times I was given wrong info & now could end up in court as I owe this £££. Imagine if I had done what the previous lady had said & ignored all letters!
The manager on the phone confirmed that £155 was due in the next 5 days or Court Action would comence. I was forced to set up a payment plan there & then to start paying this balance off. They wouldnt even put my account on hold while I spoke to my ex flat mate so I could arrange payments etc.
Should I be liable for this £155 when I have a FULL & FINAL BILL that states my end balance was £1.43 in credit ??
I have written to them to make an official complaint via email & special delivery & I just dont know what else to do ? How can they do this ? :shrugs: :shrugs:
Any advice would be great !
Cheers for reading my essay !
