i recently received my baby corn snake from them (also my first snake ever) and was very pleased with everything....she/he came so fast, in apparent health, really cute, i couldn't be more pleased. I ordered my snake in march (way before they were even ready) and was told I would get her sometime in july. This past monday I called to see how everything was going and when I would get her/him and they said they were ready and because I called they could just send it out right away, so I just paid the rest over the phone and she was at my house the next morning. So I would recommend that you call, I was able to speak to don and he was really helpful and willing to answer any questions I had. Good Luck!