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RodentPro Horror...

R

RapidRushReptiles

Happily addicted.
Well, the first time I ordered from them it turned out really well.

However this time when I ordered from them I ended up with 100 rotting fuzzy's upon thawing them out. They were discolored as soon as they were thawed out and I reached in with my feeding tongs to pick one up out of the water they had thawed out in and the mouse literally fell apart.

The reek was horrible and black ooze and lumps fell into the water. Upon further examination I ended up discovering that every single one of the fuzzies were indeed in the same condition.

The pinkies I had ordered were also falling apart in their separate thawing bowl. I picked one up and found that the skin was coming off in what can only be described as a rather viscus white ooze.

I've sent an inquiry to rodentpro about this and am hoping that they will re-send the order considering now my snakes have no food and they shouldn't have sent out things in such a condition.

How many other's have had issues like this and how many haven't? I'm curious.
 
I have been ordering from Rodent Pro for many years and they have occasionally made mistakes. I wouldn't say often, but there have been a few. In every case, however, they have responded with urgency to my satisfaction. They will always make it right. My only beef with Rodent Pro, and Mice Direct for that matter, is that they are always out of something.

Chris
 
I buy from the Mouse Factory http://www.themousefactory.com/ . I have compared prices with a few other suppliers and by the time shipping is figured in they're a bit less. It looks like every mouse is individually groomed before being packed. Never had a bad shipment/ mouse, they're always sent the next day and have always had in stock what I've needed so far...:)
 
I've used RodentPro for a few years now and have never gotten anything bad from them. They did have an order mix up once, but fixed that by sending out my original order the next day. And they even told me to keep the wrong order I had received without trying to force me to pay for it. I've never had anything bad to say about them.

Are you sure the water you're using to thaw them isn't too hot (or leaving them in too long)? I have had a time or two where I've left a mouse in hot water for too long (got side-tracked), and it did cause discoloration and weakened the skin.
 
We are new to the bulk order thing.
We have ordered from them a few times with no concerns.

Interesting about the long hot soaks effecting the mouse. Sounds like when I cook chicken in the crockpot instead of baking it.

I would say that by their response to my general questions they are on the ball and concerned about their customeres satisfaction.

I am sure their reply will be to your satisfaction. However you can go to the BOI on the Fauna Classifieds if need be.

Good luck.
 
AMBER said:
I buy from the Mouse Factory http://www.themousefactory.com/ . I have compared prices with a few other suppliers and by the time shipping is figured in they're a bit less. It looks like every mouse is individually groomed before being packed. Never had a bad shipment/ mouse, they're always sent the next day and have always had in stock what I've needed so far...:)
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For some reason I can't add to your reputation...Just wanted to say thanks. There sure are a lot of companies to sort through out there.
 
Cam5
Registered User

Join Date: May 2007
Location: Minnesota
Posts: 146
Rep Power: 15 Quote:Originally Posted by AMBER
I buy from the Mouse Factory http://www.themousefactory.com/ . I have compared prices with a few other suppliers and by the time shipping is figured in they're a bit less. It looks like every mouse is individually groomed before being packed. Never had a bad shipment/ mouse, they're always sent the next day and have always had in stock what I've needed so far...

For some reason I can't add to your reputation...Just wanted to say thanks. There sure are a lot of companies to sort through out there.
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Why so cryptic? If you have a problem with The Mouse Factory you could post it. If you have a problem with the way I post you could you could explain why and post it OR you could send me a private message. The "for some reason" just doesn't cut it. I won't add to your reputation because your post doesn't add anything to this thread.:shrugs:
 
Amber, I think he was referring to the fact that the reptuation link does not work in the feeder forum. He was going to give you positive rep for recommending TMF but couldn't. This is an ongoing issue in thes forum, not sure why.
 
RapidRushReptiles said:
Well, the first time I ordered from them it turned out really well.

However this time when I ordered from them I ended up with 100 rotting fuzzy's upon thawing them out. They were discolored as soon as they were thawed out and I reached in with my feeding tongs to pick one up out of the water they had thawed out in and the mouse literally fell apart.

The reek was horrible and black ooze and lumps fell into the water. Upon further examination I ended up discovering that every single one of the fuzzies were indeed in the same condition.

The pinkies I had ordered were also falling apart in their separate thawing bowl. I picked one up and found that the skin was coming off in what can only be described as a rather viscus white ooze.


I've sent an inquiry to rodentpro about this and am hoping that they will re-send the order considering now my snakes have no food and they shouldn't have sent out things in such a condition.

How many other's have had issues like this and how many haven't? I'm curious.
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Well, Before feeding my snake, I pulled out a pinkie from a pinkie bag cointaining three dead frozen pinkies, and one was blackish blue and some red to, depending on which part of the pinkie... any way my petco only sells RodentGorment pinkies... by the way, the black ooze you saw may of been rotting blood, as it often turns a deep dark red after awhile...
 
Amber, I think he was referring to the fact that the reptuation link does not work in the feeder forum. He was going to give you positive rep for recommending TMF but couldn't. This is an ongoing issue in thes forum, not sure why.
__________________
Angela
0.1 Okeetee; 1.0 Motley; 0.1 Ghost; 0.1 Caramel; 1.0 Cali King; 1.1 Bairdi Rats
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Angela, I think you're right! Thanks for pointing that out. To Cam5 I offer my humblest apology for my misunderstanding and overreaction. I feel like the freshest of snake poo-poo.
 
ratsncorns said:
Amber, I think he was referring to the fact that the reptuation link does not work in the feeder forum. He was going to give you positive rep for recommending TMF but couldn't. This is an ongoing issue in thes forum, not sure why.
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He he, I'm the only person who can rep from the feeder forum. All bow down before me! (Or ask me to do your 'repping' for you :grin01: )

In relation to the thread issue, I'd send a formal complaint and expect either a full refund or a replacement order. From what I've heard they're a pretty reliable and honest company, so I'm sure you'll get fair service.

All the best

David
 
I respect the fact that many people are loyal to RodentPro, and it seems that they are pretty good about correcting mistakes and replacing sub-par product. But how many threads like this have we seen? I use The Mouse Factory, and I wouldn't go with anyone else unless I had to. I've ordered tens of thousands of mice from TMF, and I've never received a single "bad" mouse. Heck, it looks like they shampoo their mice before sending them out. Out of the thousands, I've maybe had 5 pinkies and fuzzies that had severed heads due to the packaging process (vacuum sealing), but the items were fresh, and I was able to use them.

I'm very loyal to TMF, but I'll be honest about their biggest shortcoming: supply. The situation is actually at its worst right now because they're rotating out their breeding stock with fresh blood. The order I received this past week was smaller than my normal one because of shortages on some sizes. The biggest inconvenience this causes me is that I'll have to place my next order sooner, but it's not really an issue since I'll be all set until I place my big pinky order to prepare for the '08 hatchlings.

But even if I'd been forced to place part of my order elsewhere, it would not have been with RodentPro. There are too many other suppliers out there for whom I have not seen such a high number of negative reports. :shrugs:
 
ratsncorns said:
Amber, I think he was referring to the fact that the reptuation link does not work in the feeder forum. He was going to give you positive rep for recommending TMF but couldn't. This is an ongoing issue in thes forum, not sure why.
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Yes you are right.:)

I was just trying to give positive feedback for the information on The Mouse Factory. I tried to click on the reputation link for AMBER to say thanks but the link was innactive.
I wasn't trying to be cryptic, just short and to the point. Sorry for the misunderstanding:uhoh:

I guess next time I could just PM the person to give out a quick thanks.

Anyway...have a great day.:dancer:
 
I'm not sure it's loyalty so much as it is an issue you touched on, Dean. Supply. TMF and Mice Direct are always out of stuff. Rodent Pro is the largest so they have it more often when people need it. Rodent Pro seems to be out of product regularly as well, but I don't think it's to the same degree and they are able to replenish their stock faster. The only quality issues I've ever had with them is thawing during shipment. It happens almost every time I order in the summer. It's because their shipping boxes suck. The dry ice evaporates and combined with the SC heat and humidity the boxes get really soft and become susceptible to damage. Despite having that conversation with them year after year, shipment after shipment, they are always anxious to make it right for me. I don't have a problem with a person or company that makes a mistake from time to time. I measure them for how they handle those situations as much or more than I do for the transactions that are perfect and therefore forgotten about. I think a company as large as Rodent Pro sends out so many packages that statistically there are going to be more complaints than with smaller companies. Statistically, you may find more satisfied customers as well:shrugs:.

Chris
 
Chris Olson said:
I'm not sure it's loyalty so much as it is an issue you touched on, Dean. Supply. TMF and Mice Direct are always out of stuff. Rodent Pro is the largest so they have it more often when people need it. Rodent Pro seems to be out of product regularly as well, but I don't think it's to the same degree and they are able to replenish their stock faster. The only quality issues I've ever had with them is thawing during shipment. It happens almost every time I order in the summer. It's because their shipping boxes suck. The dry ice evaporates and combined with the SC heat and humidity the boxes get really soft and become susceptible to damage. Despite having that conversation with them year after year, shipment after shipment, they are always anxious to make it right for me. I don't have a problem with a person or company that makes a mistake from time to time. I measure them for how they handle those situations as much or more than I do for the transactions that are perfect and therefore forgotten about. I think a company as large as Rodent Pro sends out so many packages that statistically there are going to be more complaints than with smaller companies. Statistically, you may find more satisfied customers as well:shrugs:.
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Good points, Chris. I should clarify that TMF has never been OUT of something I've needed, but they have placed restrictions on the quantity I could order of specific sizes. I would think that RP would get on the ball with their packaging. I've had deliveries from TMF during heat waves, and the product was in the same condition as the deliveries in winter, with the dry ice largely intact and zero thawing.

But people have posted photos of some of the stuff they've received from RP, and you have to wonder how the packages were sent out in good conscience. I've seen pics of bags of dark, weird-looking pinks with bedding and feces pasted all over them. It's cool that they are always willing to MAKE things right, but it would be cooler if they could just do things right in the first place. If they have some quiet policy of sending out funky stuff because the cost of disposing of sub-par product is less than the cost of replacing the product for those who actually demand it, I wouldn't want to support that business philosophy.
 
Roy Munson said:
But people have posted photos of some of the stuff they've received from RP, and you have to wonder how the packages were sent out in good conscience. I've seen pics of bags of dark, weird-looking pinks with bedding and feces pasted all over them. It's cool that they are always willing to MAKE things right, but it would be cooler if they could just do things right in the first place. If they have some quiet policy of sending out funky stuff because the cost of disposing of sub-par product is less than the cost of replacing the product for those who actually demand it, I wouldn't want to support that business philosophy.
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I agree, and if I thought that was their business philosophy I wouldn't support them either. I've never had a package with bedding and feces in the mix. All of mine have been clean. I've seen the pictures also, but having never received a package like that from them in all these years I can't justify taking my business elsewhere unless I need to in order to fulfill the needs of my freezer. I can definitely see your point though, and the point of the people who have made the switch. If I did have experiences like those, you can bet I would be singing a different tune. That said, I have never heard anything bad about TMF, and wouldn't have any hesitation buying from them if it suited my needs....


Chris
 
No problem on quality here w/ RodentPro, but had a basically neutral experience. Out of a bag of fuzzies, it looks like a third are bigger than peach-fuzzies, half are hoppers, the rest are fully small weanlings and there is one sub-adult. I didn't say anything because I still raise some feeders and can work around them botching the fuzzies.
I am tho going to one of the other major suppliers next time I order to compare with.
 
I have also been ordering from RodentPro for many years, and am very satisfied with them. They always give me great prices because I order in large quantity, although only a couple of times per year. The packaging has always been great. If in summer (I am in Florida!), I ask for a little extra dry ice, which does slightly increase the cost of shipping. The worst I have ever seen is a few packs of pinks may be slightly soft, but not thawed. I just use those first. I never had any dirty, disgusting packages like others have. I am sure others have gotten some rare, bad shipments, but as everyone else said, I have never heard of anyone who wasn't made happy after they fixed the problem.

I have also heard great things about The Mouse Factory, but never bought from them myself. I have bought from Mice Direct, but only in person at shows. Their sizes tend to run smaller than the same labeled size at RodentPro, but the quality was ok. So I can't really comment on shipping from anyone except RodentPro.
 
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