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Do you think this is a hybrid..?
- Thread starter BeauBoi
- Start date
Senusenu
New member
He is an incredibly frustrating person and that snake looked really cool. He doesn't want to answer why no one else can mark animals sold so it doesn't happen, either. There's so many ways he could have ensured that this did not happen, and his attitude and posting a pic of that stupid pizza box just looks like he's mocking and patronizing you.
So sorry this happened to you. I'd be really angry too, were I in your shoes.
So sorry this happened to you. I'd be really angry too, were I in your shoes.
DollysMom
It never gets old!
You are welcome. I second what SenuSenu said.
I've know tried every which way I know to get him to see that this is more than just an unfortunate mistake, but a system failure exacerbated by a lack of communication.
I'm so sorry this happened. With what I've seen so far, it is not if but when it will happen to someone else.
I've know tried every which way I know to get him to see that this is more than just an unfortunate mistake, but a system failure exacerbated by a lack of communication.
I'm so sorry this happened. With what I've seen so far, it is not if but when it will happen to someone else.
Senusenu
New member
I believe he's ignoring me (he's directly replied to others, but not to me, a few times since my last post). I don't think my questions are unreasonable. Why can no one else mark animals sold? Why not have the staff in the store use the online site to make customer purchases with a "local pickup" option so all inventory goes through the website? You minimize your mistakes greatly with that method, and you can easily create a backend that allows staff to fill the cart with the purchase and take CC information, or a paypal invoice option, something?
Or staff can use the website, and complete the "purchase" online with a "local payment/local pickup" option so payment information doesn't go onto the website through the store, but it runs all stock through the checkout system (thus, if said snakeyface critter has been sold by someone purchasing online, they will see immediately it's no longer in stock), and then use the normal register to complete the sale.
I worked in a call center that services several dozens of MAJOR online retailers (nope, they don't have their own warehouses, customer service staff, or backends- you are filtered to a service rep in one of three or four cities in the US or UK who can access every single website and is trained in each store's policies, and when you call, the phone displays what store you are calling in to so they know if you're calling That Huge Racing Car Website or That SmartCoPet website), and if the customer wanted to place their order through us instead of doing it online on their own, we used the exact same website they used, input all the information as if they were making the sale, and so on. The store staff could easily use this method, and viola, all inventory is accounted for and updated.
I once owned a website selling, uh, novelties and my stock was dropshipped. When my customers placed their orders with me, I used my backend to place their orders and have their items shipped out to them, in basically a similar method as the call center I described above. When I am ready to start selling snakes, I will use a similar method to this and if I were to have animals for sale online, and decide to go to a show, I would either temporarily mark those animals I took with me out of stock, or use my tablet to take care of it.
He said he placed, what, 29 orders that week? By the way he was talking, I was expecting hundreds of sales. 29 is not such a remarkable amount that he could not keep on top of his inventory. I think, because I'm a cynic, that he simply didn't consider it important to keep the customer in the know, nor to double check that the snake was, in fact, available before telling Eyvonne that she was. If I were selling animals in two places at once, that would be my first priority: "Hey, I have that one in the shop, too, give me your number and I will call you back after making sure she's still there." Then follow up, once you have the notification of payment, to ensure your staff at the store marks her sold. So, so simple.
I would be mortified if this had been me. I can't say with 100% certainty what I would do to rectify the situation, but attempting to find a comparable animal is something worth looking into, but I sure would actually act like I cared and not taunt my customer with pizza ffs. His last post really says to me he couldn't give a toss at the inconvenience he has caused her.
I'm sorry, I wrote a novel. Apparently I have a lot of feels about this whole thing. I hope I never become complacent enough that I dismiss someone like he has.
Or staff can use the website, and complete the "purchase" online with a "local payment/local pickup" option so payment information doesn't go onto the website through the store, but it runs all stock through the checkout system (thus, if said snakeyface critter has been sold by someone purchasing online, they will see immediately it's no longer in stock), and then use the normal register to complete the sale.
I worked in a call center that services several dozens of MAJOR online retailers (nope, they don't have their own warehouses, customer service staff, or backends- you are filtered to a service rep in one of three or four cities in the US or UK who can access every single website and is trained in each store's policies, and when you call, the phone displays what store you are calling in to so they know if you're calling That Huge Racing Car Website or That SmartCoPet website), and if the customer wanted to place their order through us instead of doing it online on their own, we used the exact same website they used, input all the information as if they were making the sale, and so on. The store staff could easily use this method, and viola, all inventory is accounted for and updated.
I once owned a website selling, uh, novelties and my stock was dropshipped. When my customers placed their orders with me, I used my backend to place their orders and have their items shipped out to them, in basically a similar method as the call center I described above. When I am ready to start selling snakes, I will use a similar method to this and if I were to have animals for sale online, and decide to go to a show, I would either temporarily mark those animals I took with me out of stock, or use my tablet to take care of it.
He said he placed, what, 29 orders that week? By the way he was talking, I was expecting hundreds of sales. 29 is not such a remarkable amount that he could not keep on top of his inventory. I think, because I'm a cynic, that he simply didn't consider it important to keep the customer in the know, nor to double check that the snake was, in fact, available before telling Eyvonne that she was. If I were selling animals in two places at once, that would be my first priority: "Hey, I have that one in the shop, too, give me your number and I will call you back after making sure she's still there." Then follow up, once you have the notification of payment, to ensure your staff at the store marks her sold. So, so simple.
I would be mortified if this had been me. I can't say with 100% certainty what I would do to rectify the situation, but attempting to find a comparable animal is something worth looking into, but I sure would actually act like I cared and not taunt my customer with pizza ffs. His last post really says to me he couldn't give a toss at the inconvenience he has caused her.
I'm sorry, I wrote a novel. Apparently I have a lot of feels about this whole thing. I hope I never become complacent enough that I dismiss someone like he has.
HerpsOfNM
My name's Blurryface...
Or just a simply, "Hey, we have an internet sale on animal X. Do we have it sold elsewhere (e.g., store front, at a show, etc.)?" EDIT...saw you say this basically after I posted...
I had this happen to me as the product rep for an airline parts company. I had what's called a -9 (dash-9) starter sold to Lufthansa Airlines for their weekly demand list, me being the first person to have it sold. My supervisor and his supervisor wound up having it sold to 2 other entities in end of the quarter deals to help us make our numbers. They wound up selling it to one of the deals, meanwhile our company's Sales VP on-site at Lufthansa ends up missing his quarter metrics by $60k due to management above me selling it elsewhere. This cost him his quarter bonus, where VPs and above can make up to 50% of their annual salary in bonus if they meet their metrics. Dude was livid! I ended up as scapegoat.
My thought on the online vs show situation was that I'd probably mark the animal(s) as available, but at XXXX Show/Expo/Conference. Or have some means of letting a customer know, "Thank you for selecting XXXX animal! I and this animal are at the XXXX Show going on July 30 and 31. If you'd like this animal, please email me to check availability and I will reply after the show wraps for the day."
It's simple customer service at the end of the day. The customer isn't always right (that statement isn't on you BeauBoi), but one can easily keep things from devolving by just being mindful.
I had this happen to me as the product rep for an airline parts company. I had what's called a -9 (dash-9) starter sold to Lufthansa Airlines for their weekly demand list, me being the first person to have it sold. My supervisor and his supervisor wound up having it sold to 2 other entities in end of the quarter deals to help us make our numbers. They wound up selling it to one of the deals, meanwhile our company's Sales VP on-site at Lufthansa ends up missing his quarter metrics by $60k due to management above me selling it elsewhere. This cost him his quarter bonus, where VPs and above can make up to 50% of their annual salary in bonus if they meet their metrics. Dude was livid! I ended up as scapegoat.
My thought on the online vs show situation was that I'd probably mark the animal(s) as available, but at XXXX Show/Expo/Conference. Or have some means of letting a customer know, "Thank you for selecting XXXX animal! I and this animal are at the XXXX Show going on July 30 and 31. If you'd like this animal, please email me to check availability and I will reply after the show wraps for the day."
It's simple customer service at the end of the day. The customer isn't always right (that statement isn't on you BeauBoi), but one can easily keep things from devolving by just being mindful.
I just got mpback home, and I have to say that I am so grateful for this Forum and you'all here!
Y'all see EXACTLY what I am saying! I was starting to think I was crazy with the way he just ignores anything he doesn't want to answer!
I DEFINITELY can see this happening again to some future, unsuspecting customer, because he doesn't seem to care that it happened in the first place!
Sure, I believe he wants the problem to "go away", but not if he has to put any effort into making it so.
Again, Thanks Y'all!
~Beau
Y'all see EXACTLY what I am saying! I was starting to think I was crazy with the way he just ignores anything he doesn't want to answer!
I DEFINITELY can see this happening again to some future, unsuspecting customer, because he doesn't seem to care that it happened in the first place!
Sure, I believe he wants the problem to "go away", but not if he has to put any effort into making it so.
Again, Thanks Y'all!
~Beau
Thank you! You posted honestly, and that is more than you had to do, and all I would ask from anyone.
That is my ONLY complaint regarding the BOI--that sometimes it comes down to a popularity contest. Regardless, I support the BOI and believe in what it is meant to represent.
I would bet my last dollar, that if it had happened to 99% of the people saying I am making a big deal out of nothing, they wouldn't appreciate the way he handled it.
Unless someone specifically asks me a question, I don't plan to post further. I said what I had to say.
I will add, that when I checked my account this morning, Mike had given me negative karma and left a message saying that I was "one of those customers no one wants to do business with because it is impossible to make you happy"...
Yea, like he really made an effort....pfft..
Thanks Again!
OH, and if you see any Aberrant Pattern Corn Snake, PLZ LET ME KNIW!!! LOL~Beau
Senusenu
New member
I will add, that when I checked my account this morning, Mike had given me negative karma and left a message saying that I was "one of those customers no one wants to do business with because it is impossible to make you happy"...
Yea, like he really made an effort....pfft..
Thanks Again!
~Beau
Whoa, really? What complete
uke02:And if I do, I will let you know!
Dragonling
Doesn't do "casual"
I feel like this is a really unpopular opinion over here, but while I think he did make a mistake that could have easily been avoided, asking him to change up his system because you happened to be the one person to fall through the cracks is a little much. I mean, I have screwed up and pissed off customers to the point where they have stormed out claiming they will never come back. There is literally nothing I can do but shrug. I could be the store manager, and I would just shrug. It sucks, man. It really does. But maybe...
(I'm sorry, I had to, please don't hate me.)
(I'm sorry, I had to, please don't hate me.)
I feel like this is a really unpopular opinion over here, but while I think he did make a mistake that could have easily been avoided, asking him to change up his system because you happened to be the one person to fall through the cracks is a little much. I mean, I have screwed up and pissed off customers to the point where they have stormed out claiming they will never come back. There is literally nothing I can do but shrug. I could be the store manager, and I would just shrug. It sucks, man. It really does. But maybe...
(I'm sorry, I had to, please don't hate me.)
I did let it go. If you read the email string, you will see that I accepted his apology and thanked him for returning my money. He is the one who can't let it go, leaving ugly remarks to me and upset that his offer of a 10% discount and pizza wasn't enough to to make me happy.
I post EVERY transaction I make to the BOI, irregardless of how it turns out. I didn't post there wanting anything else from him. I posted to let people know how the transaction went.
I have already said that, unless someone asks me a specific question in the future, I won't be posting there anymore.
I don't know how much more "letting go" anyone can expect from me.
~Beau
Senusenu
New member
DollysMom
It never gets old!
If Beau were not being blamed by some for the whole situation it would have ended long ago. I only came back to it over there because some inaccurate and in my opinion unjust things about her were being said.
Of course no one hates you, Dragonling. I've been in retail as well. Some you can't please no matter what you do. And some times you goof up and can't make it right.
I don't really think BeauBoi falls into this can't please category-- JMO. While an apology is an apology, some at least appear more heartfelt than others. This apology, from my point of view, was a dismissal. Not returning calls, texts, and emails is not a mistake, BTW. It's a little more willful than that. And had they shipped and there ended up being a dead snake on Beau's doorstep they would be blaming her for that. If you think Mike can't win, she can't either.
The thread however long over there has been basically civil, btw. It has been here too. Of course, we will all let it go, but it's only been a couple of days and I'm sure it still really stings. There have been no rants and no one is even calling the seller a bad guy, just saying this was not handled as well as it could be. I know if I sat all day waiting for a snake that never came (that I really, really wanted, too) it would take me a few days to get over it. And then a few more days after that, when folks started blaming me for it happening and for talking and having some negative feelings about it.
Of course no one hates you, Dragonling. I've been in retail as well. Some you can't please no matter what you do. And some times you goof up and can't make it right.
I don't really think BeauBoi falls into this can't please category-- JMO. While an apology is an apology, some at least appear more heartfelt than others. This apology, from my point of view, was a dismissal. Not returning calls, texts, and emails is not a mistake, BTW. It's a little more willful than that. And had they shipped and there ended up being a dead snake on Beau's doorstep they would be blaming her for that. If you think Mike can't win, she can't either.
The thread however long over there has been basically civil, btw. It has been here too. Of course, we will all let it go, but it's only been a couple of days and I'm sure it still really stings. There have been no rants and no one is even calling the seller a bad guy, just saying this was not handled as well as it could be. I know if I sat all day waiting for a snake that never came (that I really, really wanted, too) it would take me a few days to get over it. And then a few more days after that, when folks started blaming me for it happening and for talking and having some negative feelings about it.
DollysMom
It never gets old!
I think it means you can't ever talk about it again
Doesn't stop me though, lol.